Hoteliers: Please don’t banish all UK travellers from your resorts

There’s always been plenty of talk about protection for holiday-makers in case holidays go wrong. But now it seems that holiday providers need protection too; from UK travellers.

According to ABTA (Association of British Travel Agents) there has been a 500 per cent increase in sickness claims since 2003 and companies have been bombarded with tens of thousands of them in the last year alone.

Many of these have turned out to be fake claims fuelled by a bevy of touts and claims management companies (CMCs) who encourage holiday-makers to become dishonest, even coaching them about how to get the “evidence” they need to make a claim. This would include eating in a hotel simply to blame the venue for the supposed food poisoning.

People have reported receiving cold calls from claim companies suggesting falsely, that “a fund has been set up to compensate for deficiencies in hotel hygiene”.

Let’s face it, it was only a matter of time before this scam was rumbled. The day of reckoning has come and we Britons have been identified as the biggest culprits and even been dubbed the “the fake sick man of Europe”.

As Nick Longman, managing director of Tui – the parent company of Thomson and First Choice – so succinctly said: “it’s totally embarrassing”.

Mr Longman, who was the first to create a black list of fake tummy bug claimants, said: “A hotel will have customers from four or five markets of Tui and it will only be the British Tui customers who are complaining.”

Recently a hotel in Greece fought back. One British couple from Darlington found themselves facing a £170,000 counter claim by the Greek resort hotel after making a food poisoning allegation. The couple later withdrew the claim saying that they only did it when contacted by a claims company.

The industry is now toying with ideas to deal with this “British problem” and this may well result in banishing UK travellers from all-inclusive resorts leaving all of us with far less choice – and having to dole out more dosh too; remember how bogus whiplash claims made insuring our cars more expensive?

Spanish hoteliers have come out fighting saying that bogus claims by British tourists have cost them £42 million. It turns out that the Costa del Sol, Costa Blanca, Costa Dorada and Benidorm have seen the highest number of scams.

In the meantime the Hotel Business Federation of Mallorca wants Brits barred from popular all-in breaks saying that if the compensation culture is not stamped out it will only allow UK sun-seekers self catering and bed and breakfast accommodation.

The group’s president Inmaculada Benito told Spanish newspaper Diario de Hora: “The only way to address this once and for all is by taking drastic measures.”